Story

The future of Walgreens, in their hands

Meet the people and roles reimagining care, convenience and connection for what comes next.

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5 min read

After 125 years in business, Walgreens knows one thing for certain: We didn’t get here by standing still. From the beginning, the company has evolved to meet the needs of the communities that rely on it, adapting how and where care shows up.

These team members represent how that evolution continues today—through new roles, fresh thinking and a shared commitment to patients, customers and each other.

Kellen Day, PharmD, MBA

PHARMACY EXECUTIVE FELLOW
Deerfield, IL

Since joining Walgreens in 2019, Kellen Day has seen pharmacy from nearly every angle—from community pharmacy intern to COVID-19 vaccine lead. In 2025, he stepped into a newly created role as the company’s inaugural pharmacy practice leadership executive fellow.

Day now works at the intersection of practice, policy and patient care, helping make pharmacy safer, advocating for broader access to medications, and navigating the complex impacts of insurance and payer systems. Just as importantly, he still spends time in community pharmacies supporting patients directly.

“I really want to make a positive impact not only on patients, but also on the people serving them,” Day says. “When pharmacists and technicians feel supported and excited about their work, it leads to better teams and better care.”

The fellowship reflects Walgreens’ investment in leadership pathways for the next generation of pharmacists.

“Keep your mind open,” Day says. “Your PharmD can open more doors than you might expect.”

Mariana Endeley-Matute

HYBRID PHARMACIST
Little Rock, AR

After nearly two decades of face-to-face patient care in retail pharmacies, Mariana Endeley-Matute began looking for a role that offered flexibility without sacrificing clinical impact. A recommendation from a former manager led her to Walgreens’ first-of-its-kind hybrid pharmacist position.

“I wanted to continue caring for patients but also have dedicated time for clinical work without constant interruption,” she says. “This role turned out to be exactly what I needed.”

Endeley-Matute now splits her time between a community pharmacy and a centralized pharmacy desk. The blend of environments keeps her work energizing while allowing deeper focus when needed.

“When you come back to either space, it feels fresh again,” she says. “It really is the best of both worlds.”

The hybrid model is one example of how Walgreens is rethinking pharmacy careers to support longevity, growth and balance.

Erin Baker

STORE MANAGER
Bettendorf, IA

For Erin Baker, a store manager with 39 years at Walgreens, the future has always been rooted in human connection.

“People come into stores today because they want that personal interaction,” Baker says. “Our job is to make every customer or patient feel seen and cared for.”

That care sometimes comes in unexpected forms—like “Shots and Snuggles,” a flu clinic Baker hosted with therapy dogs to bring comfort to patients receiving vaccines.

Baker brings the same intentionality to supporting her team members. She spends time talking through the “why” behind expectations, addressing challenges and often sharing a quote to set the tone for the day.

“No matter how crazy things get, there’s joy to be found,” she says. “At the end of the day, it’s not just what you did—it’s how you made someone feel.”

Meet the team member that never blinks

Behind the scenes at Walgreens micro-fulfillment centers, bright-yellow robotic arms like the LR Mate 200 iD are hard at work filling routine and refill prescriptions with speed and precision. Across 13 micro-fulfillment centers, automation now supports more than 6,900 Walgreens stores, helping fill more than 18 million prescriptions each month.

That efficiency has a human payoff. By handling high-volume tasks, these robotic “team members”—working alongside nearly 3,000 human experts—free up pharmacists in stores to spend more time where it matters most—with patients. It’s a modern expression of a long-standing idea: Use innovation to make care more personal.

Together, people and technology are shaping the future of pharmacy, where convenience works quietly in the background and care stays front and center.

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Continue to explore

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What does Walgreens look like 25 years from now? 

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A better way, from Day 1 

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Keeping pace with a changing America