Our patients, customers and communities
Communities thrive when people are healthy, and we believe a strong neighborhood retail pharmacy is essential to making that happen.
Helping people live healthier lives
At Walgreens, we’re committed to advancing well-being by serving as a trusted partner, caring for our patients, customers, and each other. Our reach is significant and so is our responsibility. We take that seriously, because millions of lives depend on the care and quality we deliver every day.
We are continuing to advocate to expand the role of the pharmacist, empowering them to make essential health services more accessible to everyone, right in the communities where they live. Through strong partnerships and dedicated programs, we’re creating better health outcomes and helping people get the care they need, when and where they need it.
- 100% of our owned brand products are tested as part of our thorough product quality and safety programs
- 185k patients reached with $2.7M worth of free flu shot vouchers
- $5.8M raised for the American Heart Association and 800 Heath Fairs hosted that reached more than 12,000 patients
Creating healthier communities
We take a holistic view of what makes a community healthy. With a daily footfall of nearly nine million customers and deep roots in the community, we’re in a position to help drive better public health outcomes, close care gaps and ensure our pharmacists have everything they need to help patients.
Patient and customer experience
- Building new digital tools to take the friction out of getting the medicines, products and services our customers need.
- Improving response time for our pharmacists and simplifying workflows.
- Offering specialized services like insurance approval assistance and connecting patients with financial aid to help them afford their medications; and
- Creating specialized pharmacy solutions to support patients with rare, complex and chronic diseases.
Engagement in public policy
Patients benefit when pharmacists are empowered, when they have the flexibility to consult with patients and provide the broadest range of services; this is core to our goal of healthier communities. We work to shape public policy around pharmacy and pharmacist regulations.
Public health outcomes improvement
Our focus is supporting patients in accessing care through our pharmacies and pharmacists. This includes:
- Helping them stay adherent to their medications by coordinating copay assistance programs
- Side effect management resources and ensuring access to nearly all preventive vaccines in our stores, with most covered at zero cost with health plans.
- Making sure clinical trials are accessible and inclusive
- Working with community organizations that allow us to identify areas of need and look for opportunities to assess barriers for patient populations.
Putting the safety and quality of products first
Supporting a community starts with trust, and the trust our customers place in us when they come into our stores, or order from our website or app, is something we do not take lightly. We want our customers to know that anything with a Walgreens label is safe, authentic and high-quality.
Safe products and quality services
Working with partners across our supply chain, we make sure every item on Walgreens shelves is ethically sourced. Our commitment to quality, safety and efficiency extends throughout our whole store. We’re also leaning into technological solutions that can bring pharmacy fulfillment closer to the source, streamlining our delivery services and ensuring pharmacists can spend more time with patients.
Data privacy and security
The relationships we have built with our patients, customers, communities and team members all depend on trust. We take that extremely seriously, and protecting our patients and customers’ information and maintaining data privacy is a top priority. We strive to be as transparent as possible with our customers about how we use data. Our website provides information about data usage and safeguards.
Providing personalized services for our patients
At the center of our Company is creating the best patient experience possible. Making things simpler and more streamlined lets us provide the personalized care our customers deserve.
Community pharmacists are key to optimizing care for patients
When Rina Shah, SVP of Enterprise Specialty Pharmacy at Walgreens, was diagnosed with Hodgkin’s lymphoma, her perspective was shifted from provider to patient. She needed her healthcare team including pharmacists, nurses and doctors to lean on and leverage for support.
“The meaning of community pharmacy has always meant a lot to me from being a pharmacist, but now it demonstrates the impact that all of our pharmacies make across the country,” said Shah. “It’s given me a renewed focus and commitment to really allowing our community pharmacists to make an impact the way that my pharmacist made an impact for me.”
As technology, automation and digitization advance, being the best choice for a neighborhood pharmacy is about more than location and convenience, it’s about relationships. The future of pharmacy lies in delivering smarter and more compassionate care connecting our pharmacists to our patients.
Data privacy and security
“It was the scariest moment of our lives.”
When Walgreens Store Manager Adyn Romahn’s 2-year old daughter, Emmy, began choking at home, he used his CPR training, received through the Company as a pharmacy technician, to help save her life. Acting quickly, he performed CPR until emergency responders arrived. Adyn credits his training for preparing him to respond in those critical moments and now encourages his team members, especially those with young children, to become CPR certified.
“I never thought I would have to use CPR,” said Romahn. “This is a great opportunity to learn an important skill and maybe one day, it will come in handy.”
His story underscores the life-saving value of preparedness and supports Walgreens’ partnership with the American Heart Association’s Nation of Lifesavers initiative, which aims to expand CPR awareness and education nationwide.
See our progress in action
Track our company milestones, read executive perspectives and discover how we’re reimagining pharmacy care across America. Real stories, real impact, real time.
Dive deeper into our impact
Walgreens publishes an Impact Report on an annual basis, in an effort to be transparent about our sustainability commitments and to show meaningful progress. It’s a mark of our commitment to our stakeholders, including patients, team members and communities, and a way to hold ourselves accountable as we continue to be the best corporate citizens we can be.